Refund Policy

Cancellations, Return, and Refund Cake Policy

As our products are perishable, baked, and decorated, our refund policy is as follows:

If you do not pick up your order, we do not provide a refund. If you need your order at a later date, you will need to pay for both orders. We cannot resell any product that is not picked up by the customer.

If there is a defect in your product, please return it promptly—or at least the remaining portion—within 2 days of pickup. In this case, we will provide you with a proportionate refund for the amount returned if we determine there is a quality deficiency. We retain the right to judge our product quality ourselves.

If you try one of our products and simply do not care for it, we hope you’ll try something different next time; however, a refund will not be issued.

Cancellations and/or changes for decorated cake orders, excluding wedding cakes (see below), must be made at least 3 business days in advance of the scheduled pickup time. Store credit will be issued for cancellations received with proper notice. Store credit expires one year from the date of issue. No cash refunds will be given.

Cancellations (i.e., wedding cakes)
Wedding cake cancellations must be made within 21 days of the event to receive a partial refund. Deposits are non-refundable after 30 days of placing your order. Final payments must be made within 30 days of the scheduled event date. If the final payment is not received within the 30-day deadline, A Matter of Cake reserves the right to cancel the order.